Privacy Policy
Swift Ai Blood Test Buddy
(A unit of Swift Diagnostics Pathology Laboratory)
Effective Date: 5th July 2025
Last Updated: 5th July 2025
This Privacy Policy explains how Swift Ai Blood Test Buddy (a unit of Swift Diagnostics Pathology Laboratory) collects, uses, stores, and protects your personal and health-related information when you use our website or mobile application.
By accessing or using our platform, you consent to the collection and use of your information in accordance with this Privacy Policy.
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1. Information We Collect
a. Personal Information
We collect the following information when you sign up, book a test, or communicate with us:
Full name
Mobile number
Email address
Date of birth
Gender
Address and location data (for sample collection)
b. Health Information
When you use our services, we collect and store:
Medical history (if provided)
Lab test results and reports
c. Payment Information
We do not store your card or bank details. All transactions are securely processed through Razorpay, our third-party payment gateway.
d. Device & Usage Information
We may collect:
Device information (type, OS, browser)
IP address
Cookies and usage analytics
This data helps us improve app/website performance and user experience.
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2. How We Use Your Information
Your information is used to:
Book and process lab test requests
Share test reports with you
Communicate important updates, results, and offers
Improve our website/app performance and services
Comply with legal and regulatory requirements
We do not sell or rent your personal data to any third parties.
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3. Data Sharing
We may share your data:
With our internal medical professionals for accurate reporting
With logistics partners for home sample collection
With government or legal authorities, if required under law
With payment gateway providers (like Razorpay) for processing transactions
All third parties are bound by confidentiality agreements and data protection obligations.
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4. Data Security
We implement strict security measures, including:
SSL encryption for all communications
Role-based access to sensitive data
Secure data storage and access logs
Despite our best efforts, no digital platform can guarantee 100% security. Use the platform at your discretion.
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5. Your Rights
You have the right to:
Access your stored data
Correct inaccurate information
Withdraw consent or request data deletion
Opt-out of marketing communications at any time
To exercise these rights, email us at support@swiftlab.in.
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6. Cookies and Tracking
Our website/app uses cookies to improve usability and analytics. You may choose to disable cookies via your browser, but certain features may not function properly.
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7. Children’s Privacy
Our services are intended for users aged 18 and above. Users under 18 must use the platform under the supervision of a parent or guardian.
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8. Third-Party Links
Our app/website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
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9. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be reflected on this page with a revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the new terms.
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10. Contact Us
For any privacy-related concerns, please contact:
Swift Diagnostics Pathology Laboratory
Email: support@swiftlab.in
Phone: +91 95037 53218
Address: Plot No. 151, Lendra West, New Ramdaspeth, Nagpur – 440010
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By using our app or website, you acknowledge that you have read and agreed to this Privacy Policy.
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